Return Policy

Return & Exchange Policy

At Rizili, your satisfaction is our top priority. We’re committed to providing a smooth, secure, and worry-free shopping experience on rizili.com. If your purchase doesn’t meet your expectations, our return and exchange policy is designed to be simple, fair, and customer-focused — so you can shop with confidence.

Eligibility for Returns

You may request a return if your item meets all of the following conditions:

• The item is unused and unworn, with all original tags attached

• It is returned in its original packaging

• You can provide proof of purchase (order confirmation, receipt, or invoice)

Important: Items that are used, washed, damaged, or missing original packaging may not qualify for a full refund.

Return Timeframe

Return requests must be submitted within 30 days of receiving your order.
Requests made after this period cannot be accepted.

How to Start a Return

To initiate a return, please contact us at support@rizili.com with:

• Your full name and order number

• A copy of your order confirmation or receipt

• A brief explanation of the reason for your return

• A photo or video of the item (required if the item arrived damaged, defective, or incorrect)

Our customer support team will review your request and respond within 72 hours with detailed return instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to a Rizili error (defective, damaged, or incorrect item).

• Original shipping fees are non-refundable.

• If the issue was caused by our mistake, we will provide a prepaid return label.

• We strongly recommend using a trackable shipping service to ensure your package arrives safely.

Exchanges

We are happy to offer exchanges in the following situations:

• The item arrived defective or damaged

• You received the wrong size, color, or style

To request an exchange, please email support@rizili.com with your replacement details. Once approved, we will ship your new item as quickly as possible.

Exceptions & Limitations

Returns or exchanges may be refused or subject to partial refunds if:

• The request is submitted after 30 days of delivery

• The item shows signs of wear, washing, or alteration

• The item was marked as final sale or non-returnable at checkout

At Rizili, we operate with transparency, fairness, and care. Your satisfaction isn’t just a promise — it’s the foundation of everything we do.

Contact Information

🏢 Rizili LLC
📍 3080 Iowa Ave 3221, Riverside, CA 92507, United States
📧 support@rizili.com
🌐 rizili.com