Shipping & Delivery

Shipping Policy

At Rizili, we’re committed to ensuring every order from rizili.com arrives promptly, safely, and in excellent condition. This policy outlines how RIZILI LLC handles order processing, shipping, and delivery for all online purchases.

Processing Time

Most orders are processed within 1 business day (Monday–Friday), excluding public holidays.
Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons or special promotions, processing times may be slightly extended. If delays occur, we will keep you updated so you always know when your order is on its way.

Shipping Methods & Delivery Estimates

We work with trusted U.S. carriers to ensure reliable delivery:

• Standard Shipping: 2–4 business days within the contiguous United States.

Note: Delivery times are estimates and may vary due to carrier capacity, weather conditions, distance, or other unforeseen factors.

Shipping Coverage

Rizili proudly ships to:

• All 50 U.S. states

• Alaska & Hawaii

• Puerto Rico

• Guam

• U.S. Virgin Islands

• APO/FPO/DPO military addresses

Shipping Confirmation & Tracking

Once your order ships, you’ll receive an email containing:

• Carrier name

• Tracking number

• A direct link to track your package in real time

Tracking may take up to 24 hours to update after your order leaves our facility.

Risk of Loss & Title

All orders are shipped FOB shipping point.
This means responsibility for the package transfers to you once the carrier takes possession of the shipment.
Once a package is marked “Delivered” by the carrier, the order is considered fulfilled.

Lost, Stolen, or Delayed Packages

If your package appears lost, delayed, or incorrectly marked as delivered:

1. Verify your shipping address on your order confirmation.

2. Check your mailbox, front door, and surrounding areas.

3. Ask neighbors or building management if they accepted the package.

4. Contact the carrier directly using your tracking number.

If you still cannot locate your order, contact us at support@rizili.com within 7 business days of the expected delivery date.
We’ll assist you with the investigation.

For stolen packages, we recommend filing a claim with the carrier. While replacements are not guaranteed, we will do everything possible to help.

Incorrect Address Policy

If an order is returned to us due to an incorrect or incomplete address:

You may choose to:

• Have the order re-shipped (additional shipping charges may apply), or

• Receive a refund (excluding original shipping costs)

We will notify you immediately if this occurs.

Multiple Shipments

For large or multi-item orders, items may ship separately to speed up delivery.
If this happens, you’ll receive a separate tracking number for each shipment.

Questions About Shipping?

For any shipping-related inquiries, we’re here to help:

📧 support@rizili.com