Refund & Return Policy
Return & Exchange Policy
Shop confidently at Rizili — eligible items may be returned within 30 days of delivery, and approved refunds are issued to your original payment method within 14 business days. This policy explains our simple and transparent return process.
Shop with Confidence at Rizili
We want every purchase to feel right. If an item doesn’t meet your expectations, you may return it within 30 days of receiving your package. Refunds for approved returns are sent back to your original payment method within 14 business days.
Quick Facts
- Return window: 30 days from delivery
- Item condition: Must be unworn, unwashed, undamaged, and include original tags/packaging. Proof of purchase required.
- Return shipping: Covered by customer unless the item is defective or incorrect. In those cases, Rizili pays the shipping.
- Refund timing: 14 business days after approval (+ 3–5 days for bank posting).
- Exchanges: Only for defective, incorrect, or manufacturing errors.
How to Request a Return — 3 Simple Steps
1. Email us
Send a return request to support@rizili.com with your name, order number, reason for return, and proof of purchase.
2. Provide evidence (if needed)
If your item is damaged or defective, include clear photos or a short video.
3. Ship the item
We’ll send you an RMA and return address. Once received and inspected (usually within 72 hours), we’ll confirm and process your refund.
Why This Policy Benefits You
- Clear, simple, and transparent terms
- Fast return processing times
- We cover shipping when the issue is our fault
- Freedom to try items at home
Common Questions
Q: Can I exchange for a different size?
A: Exchanges are only for defective or incorrect items. For size/style changes, return the item and place a new order.
Q: Who pays for return shipping if it doesn’t fit?
A: Customers pay for fit-related returns. If it’s our error or a defect, Rizili covers shipping.
Q: How long to confirm a return?
A: Typically within 72 hours after receiving the returned package.
Q: What if I don’t get my refund after 14 business days?
A: Check with your bank first. If still unresolved, email support@rizili.com.
Notes & Exceptions
- Final sale items are non-returnable
- Personalized/custom items cannot be returned unless defective
- Photo or video proof speeds up processing
Need Help?
📧 Email: support@rizili.com
🏢 LLC: Rizili LLC
📍 Address: 3080 Iowa Ave 3221, Riverside, CA 92507, United States